Benefits of reflective listening2/27/2024 Instead, they may think about another topic, making the communication ineffective. Some professionals find it difficult to stay silent and focus while someone else is speaking. Here are some reasons this listening style is important: It helps the listener understand the message Read more: Active Listening Skills: A Key to Effective Communication in the Workplace Why is reflective listening important? If you misunderstood the speaker's message, they can rephrase it to help you understand its meaning.Įxample: A speaker may say, "We're aiming to increase positive customer satisfaction from 70% to 80% by the end of the year." The listener can then paraphrase the speaker's message by saying, "Our team's goal is to finish the year with positive customer satisfaction at or above 80%". Typically, this is an effective strategy for you and the listener to discover if you correctly understood the message. Paraphrasing involves listening to the speaker and repeating their message using your own words. Professionals can use mirroring as a negotiation tactic or to inform the speaker that they understood their message.Įxample: A speaker may say, "The goal of the project is to increase the number of orders from 1,000 per week to 1,200 by the end of the year." The listener may then mirror the speaker by saying, "The project goal is to increase orders to 1,200 per week by the end of the year". This repetition can help you focus on the message's meaning and shows the speaker that you're paying attention. Mirroring involves the listener repeating the key parts of the message word for word. When employing this listening style, there are two primary techniques that you can use, including: Mirroring Read more: 9 Ways to Improve Your Active Listening Skills Reflective listening techniques Responding to their message by reiterating their understanding of the voice, posture, gestures, and tone of the speaker Observing the speaker's body language, such as their posture and hand gestures, to better understand their message Three primary elements of this listening style include:įocusing on what the speaker says and trying to understand their intended message through listening to their words and tone of voice Instead, this listening style requires the speaker to review the speaker's feelings and ideas as accurately as possible. This listening style differs from most conversation techniques, which typically require the listener to respond to the speaker's message. Reflective listening is a communication technique in which the listener tries to understand what the speaker is expressing and then communicates it back to them to confirm they understood it correctly. Reflective Listening (PDF, 2.73 MB, 1 page)īarriers and Roadblocks to Listening (PDF, 2.View more jobs on Indeed View more What is reflective listening? Listening skills (Brightcove) Illustrations Listening skills (PDF, 1.36 MB, 12 pages) Video Skills include paraphrasing, summarising and mirroring the verbal and nonverbal communication of the person we are listening to. We encourage elaboration of the person’s story through active listening, use of questions and demonstrating empathy. Reflective listening involves temporarily setting aside our own needs to focus on the other person and avoiding the temptation to tell our own story or give advice. Skills include, nodding, leaning and eye contact. Active listeningĪctive listening is the process of using positive visible verbal and nonverbal cues to signal our attention to what the other person is saying. In healthcare we use active listening skills and empathic listening to hear what the person is telling us (the words), any underlying messages (feelings and emotions) and reflect back the main issues and concerns so the person is reassured that they have been heard. Hargie et al (2004) identify 6 different types of listening: discriminative, evaluative, appreciative, comprehensive, dialogic and empathic. It an active, learned process involving verbal and nonverbal behaviours and is a two-way activity. Listening is key to effective communication.
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